These Terms and Conditions govern access to and use of the Oohlala website, quiz, results pages, emails, payment features, premium unlock features, and any related content or services (collectively, the “Service”). The Service is operated by [Full Legal Name], a [legal status] with registration number [registration number], having its principal place of business at [physical address] (“Oohlala”, “we”, “us”, or “our”).
IMPORTANT NOTICE: These Terms contain provisions that limit our liability, exclude certain warranties, require you to assume certain risks, regulate refunds and payment disputes, and require you to take responsibility for your own decisions, conduct, communications, and real-world actions. By using the Service, you acknowledge that you have read and understood these Terms.
- Acceptance of Terms
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service. - Eligibility and Adult Use Only
The Service is intended only for adults aged 18 years or older who have legal capacity to enter into a binding agreement. The Service contains adult-themed and sexually oriented subject matter and is not intended for minors. By using the Service, you represent and warrant that you are at least 18 years old and legally permitted to access such content under applicable law. - Nature of the Service
The Service is provided strictly for entertainment, self-reflection, recreational, and informational purposes. It is a light-hearted compatibility and intimacy quiz. It is not therapy, counselling, coaching, medical advice, sex therapy, psychological advice, relationship advice, legal advice, safety advice, or crisis support. The Service does not diagnose, treat, or prevent any medical, mental health, emotional, or relationship issue. - No Obligation to Act
Quiz questions, matches, scores, summaries, “bucket list” items, premium results, suggested ideas, or any other output are not instructions, recommendations, directives, endorsements, or expectations. Neither participant is required, expected, pressured, or obligated to attempt, discuss, agree to, or perform any activity referenced by the Service. Every real-world choice remains entirely voluntary. Either participant may refuse any activity, conversation, or suggestion at any time, for any reason, with or without explanation. - Consent, Boundaries, and Personal Responsibility
You are solely responsible for your own conduct and decisions. Any discussion, communication, or activity between participants must be lawful, safe, voluntary, respectful, and based on clear, ongoing, enthusiastic consent. The Service must never be used to pressure, manipulate, harass, shame, threaten, coerce, exploit, or test another person. You must not use quiz results to claim entitlement to intimacy, sexual access, experimentation, or any real-world conduct. If you or your partner feel uncomfortable, unsafe, distressed, or pressured, you should stop using the Service and, where appropriate, seek help from a qualified professional or emergency/support service. - No Verification of Identity, Capacity, Relationship Status, or Consent
We do not verify the identity, age, authority, relationship status, intentions, or legal capacity of users or participants. We do not verify whether any participant has permission to receive a link or email. We do not monitor or control offline conduct. Any use of the Service and any interaction between participants occurs at your own risk. - User Information and Partner Information
You agree to provide accurate information. If you submit another person’s name, email address, or invite link, you represent that you are legally entitled to do so and that you have an appropriate lawful basis and permission where required by applicable law. You are responsible for ensuring that email addresses and other contact details are correct. We are not responsible for any results, links, or communications sent to an incorrect, outdated, shared, intercepted, or unauthorized email address or device. - Invite Links, Tokens, and Confidential Access
Quiz links, result links, invite links, access tokens, and unlocked premium result links are confidential access credentials. Anyone with the link may be able to access associated content. You are responsible for keeping links private and for the consequences of sharing them. We are not liable for unauthorized access caused by link sharing, forwarding, device sharing, inbox compromise, or user error. - Premium Features and Digital Access
Certain results, matches, charts, or other content may be available only after payment. Premium access is licensed, not sold, on a limited, revocable, non-exclusive, non-transferable basis for personal use only. A premium unlock applies only to the specific quiz or participant pair associated with that purchase, unless we expressly state otherwise. We may change, add, remove, or reconfigure premium features at any time.
- Prices, Payments, and PayPal
All prices are shown in the currency displayed at checkout unless otherwise stated. Taxes, currency conversion charges, bank charges, card issuer charges, and payment processor fees may apply depending on the user’s location and payment method. Payments may be processed by third parties such as PayPal and are also subject to those third parties’ terms, policies, approvals, fraud controls, risk reviews, reversals, and technical limitations. We do not control PayPal’s systems, account requirements, verification steps, delays, reversals, or dispute outcomes. We do not promise that any particular payment method will always be available. - Delivery of Digital Content
Premium content may be displayed immediately after payment, sent by email, made available through a results page, or otherwise delivered digitally. Delivery is deemed to occur when access is granted, when a results page is enabled, when a link is generated or sent, or when our records show the content was made available. For security, fraud prevention, dispute handling, operational purposes, and proof of digital delivery, we may keep records such as transaction IDs, timestamps, email delivery records, access logs, IP addresses, device/browser data, and result-access events. - Refunds and Chargebacks
Except where required by applicable law or where we expressly agree otherwise in writing, payments for digitally delivered premium content are generally final once access has been granted or the content has been displayed, transmitted, or otherwise delivered. Nothing in these Terms excludes any cancellation, cooling-off, refund, or consumer rights that cannot lawfully be excluded. If you initiate a chargeback, payment reversal, or payment dispute, we may suspend or revoke access to premium content while the matter is resolved. If a reversal, dispute, or chargeback is decided against us or results in unpaid amounts, we may cancel access and pursue any lawful remedies available to us. - Emails and Electronic Communications
By using the Service and providing contact details, you agree that we may send service-related and transactional communications, including quiz links, confirmation emails, results links, support messages, security notices, payment confirmations, and administrative notices. Transactional emails may be sent through third-party providers such as Brevo and PayPal. Delivery timing and inbox placement depend on third-party systems and the recipient’s mail provider, and we do not guarantee delivery, timing, availability, or placement outside spam or promotions folders. Marketing emails will only be sent where lawful and, where required, with appropriate consent and opt-out rights. - Privacy and Data Processing
We may collect, use, store, process, and share personal information as described in our Privacy Policy and as reasonably necessary to provide the Service, process payments, send emails, prevent fraud, resolve disputes, maintain security, comply with legal obligations, and improve the Service. We may use third-party service providers, including hosting, analytics, email, and payment providers, to process information on our behalf. We may also create aggregated or de-identified data for analytics, improvement, security, and business purposes. You acknowledge that no online system is completely secure and that electronic transmission, storage, and email delivery involve inherent risks. - Acceptable Use
You may not use the Service to do any of the following: break any law; involve minors; harass, threaten, stalk, abuse, or exploit any person; infringe privacy rights; impersonate another person; submit false or misleading information; scrape, copy, frame, reverse engineer, disrupt, or interfere with the Service; upload malicious code; bypass access controls; reproduce, resell, or commercially exploit the Service; or use the Service in connection with non-consensual, abusive, illegal, or harmful conduct. We may suspend or terminate access if we suspect misuse. - Intellectual Property
The Service, including its design, text, copy, quiz format, visual assets, scoring methods, charts, results presentation, software, branding, logos, and content, is owned by or licensed to Oohlala and is protected by intellectual property laws. Except for the limited right to use the Service for personal, non-commercial purposes in accordance with these Terms, no rights are granted to you. - No Warranties
To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, secure, error-free, accurate, complete, current, suitable for any purpose, compatible with your device, or free from delays, data loss, email failure, security incidents, or third-party outages. We do not guarantee any particular relationship outcome, emotional outcome, compatibility result, sexual outcome, communication improvement, or premium result. - Limitation of Liability
To the maximum extent permitted by law, Oohlala and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic loss, or for any loss of profits, revenue, data, goodwill, reputation, opportunity, relationships, emotional well-being, or business interruption arising from or related to the Service. Without limiting the generality of the above, we are not liable for: user decisions; partner disputes; emotional distress; embarrassment; unwanted disclosures caused by shared devices, shared inboxes, forwarded links, or incorrect email addresses; failed, delayed, filtered, bounced, or intercepted emails; payment processor issues; unauthorized access caused by link sharing; or any real-world activity, communication, or event arising from quiz results or premium content. To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Service will not exceed the greater of (a) the amount you paid us for the specific premium feature giving rise to the claim in the 3 months before the event, or (b) ZAR 1,000. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for gross negligence or wilful misconduct to the extent such exclusion is prohibited. - Indemnity
You agree to indemnify, defend, and hold harmless Oohlala and its owners, officers, employees, contractors, affiliates, licensors, and service providers from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your breach of these Terms, your violation of law, your misuse of results, your communications or conduct toward any participant, your submission of another person’s information, or any dispute between you and another person. - Suspension, Withdrawal, and Termination
We may suspend, restrict, or terminate your access to all or part of the Service at any time, with or without notice, if we believe that you have breached these Terms, created risk, misused the Service, engaged in fraud, initiated abusive disputes, or if we are required to do so for legal, operational, or security reasons. We may also modify, suspend, discontinue, or retire any part of the Service at any time. - Changes to the Service and Terms
We may change the Service and these Terms from time to time. Updated Terms will take effect when posted, unless a later effective date is stated. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. - Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa, without regard to conflict of law principles. Subject to any mandatory rights you may have under applicable consumer law, you agree that the courts of [Province / City, South Africa] will have jurisdiction over disputes arising from or relating to these Terms or the Service. - Severability and Entire Agreement
If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force. These Terms, together with the Privacy Policy and any additional policies expressly incorporated by reference, form the entire agreement between you and us regarding the Service.